1. All participants must meet the age requirements specified for the course.
2. Enrollment is confirmed only upon receipt of full payment (and in specified cases, a completed registration form).
3. Enrollment is on a first-come, first-served basis. Mountview reserves the right to cap enrollment based on capacity.
4. All course fees must be paid in full before the course start date and course places are non-transferable.
5. Payments can be made by credit card, bank transfer, or other approved payment methods as specified at the time of registration.
6. Refund policies apply as outlined in the following cancellation terms.
- 6.1. You have a right to cancel your registration within 14 days of receiving registration confirmation without providing any reason as per your statutory “cooling-off” period.
- 6.2. Cancellations must be submitted in writing to [email protected]
- 6.3. Written notice of cancellation must be received no later than 21 days before the course start date. With any less than 21 calendar days’ notice, no course fees can be refunded.
- 6.4. In some instances, due to circumstances beyond Mountview’s control, courses may need to be cancelled or postponed. If this happens, course fees will be reimbursed, however Mountview cannot be held responsible for any additional expenses incurred by the student. These may include purchase of equipment, the cost of airfares, hotels or any other expenses incurred by the student.
- 6.5. In the event of a course being cancelled once it has started, a relevant % of course fees will be refunded to cover any training not provided. If a student chooses to leave a course before its completion, full course fees will still apply.
7. Mountview reserves the right to make changes to course materials, schedule, instructors and venue if necessary. Any significant changes will be communicated to enrolled participants as soon as possible.
8. Participants are expected to attend all sessions. In the case of an unavoidable absence, participants must notify the relevant member of the Participation team in advance.
9. We request that any person who is feeling unwell takes responsibility for their health and shows consideration for the health of others by staying at home.
10. Participants are expected to conduct themselves respectfully and with kindness towards themselves, other participants and all staff. Mountview reserves the right to refuse admission and may request that a participant leaves a workshop or course, if it is deemed that their actions cause disruption, disturbance or threat to other people or damage to the building. In this case, no refunds will be provided.
11. Participants are expected to comply with all health and safety and relevant safeguarding guidelines set by the course provider and course instructors and facilitators.
12. All materials provided during the course are for personal use only and must not be distributed, reproduced or used for commercial purposes.
13. Mountview is not liable for any indirect, incidental or consequential damages to participants arising from course participation.
14. Mountview is not responsible for loss or damage to personal property during the course.
15. The personal data collected at registration is handled in accordance with GDPR.
16. Mountview welcomes applications from people with disabilities and will endeavor to support all applicants. If you have any access requirements, please disclose them at the point of application.
17. To ensure all applicants can fully engage with course materials, training and discussions, applicants must be able to demonstrate English language proficiency at an appropriate level.
