Key Policies & Procedures

ANNUAL REPORT AND FINANCIAL STATEMENTS

Mountview Annual Financial Statement 2023 (6MB)
Mountview Annual Financial Statement 2022 (8MB)
Mountview Annual Financial Statement 2021 (1MB)
Mountview Annual Financial Statement 2020 (2MB)

RECOGNITION OF PRIOR LEARNING POLICY

Download PI RPL Policy 2023-24 (127 KB)

ACADEMIC APPEALS AND COMPLAINTS POLICIES

Download Academic Appeals and Complaints Guidance for Staff and Students 2022-23 (166 KB)
Download PI Academic Appeals and Complaints Regulations 2023-24 (233 KB)
Download PI Stage One Academic Appeal Form 2022-23 (380 KB)
Download PI Stage One Academic Complaint Form 2022-23 (376 KB)
Download PI Stage Two Academic Appeal Form 2022-23 (378 KB)
Download PI Stage Two Academic Complaint Form 2022-23 (378 KB)
Download Stage One and Stage Two Flowchart 2022-23 (25 KB)

OTHER APPEALS AND COMPLAINTS POLICIES

Download Non-Academic Concerns and Complaints Procedure 2023 (311KB)
Anonymous Equality, Diversity & Inclusion Incident Report

CHILD PROTECTION POLICY

Download Child Protection Policy (327KB)

EQUALITY, EQUITY, DIVERSITY AND INCLUSION (EEDI) POLICY

Download Equality, Equity, Diversity and Inclusion Policy (787 KB)

FUNDRAISING COMPLAINTS POLICY

Download Fundraising Complaints Policy – July 2020 (249 KB)

GENERAL REGULATIONS FOR STUDENTS

Download the General Regulations for Students (598 KB)

FITNESS TO STUDY POLICY

Download the Fitness to Study Policy (173 KB)

GIFT ACCEPTANCE POLICY

Download the Mountview Gift Acceptance Policy (155 KB)

HEALTH AND SAFETY POLICIES

Download Quick Guide to Health and Safety (710 KB)

Download our COVID-19 Audience FAQs (197kb)

ONLINE PAYMENT TERMS & CONDITIONS

Please read these terms carefully before using the online payment facility. Using the online payment facility on this website indicates that you accept these terms. If you do not accept these terms do not use this facility. All payments are subject to the following conditions:

  1. Your payment will normally reach Mountview’s bank account to which you are making a payment, the following working day.
  2. We cannot accept liability for a payment not reaching Mountview’s bank account due to you quoting an incorrect account number or incorrect personal details.
  3. Neither can we accept liability if payment is refused or declined by the credit/debit card supplier for any reason.
  4. If the card supplier declines payment, Mountview is under no obligation to bring this fact to your attention. You should check with your bank/credit/debit card supplier that payment has been deducted from your account.
  5. The data that you provide during this transaction will only be used for the purpose of recording your payment. We shall abide by the principles of the Data Protection Act 1998 and ensure that the data is used for no other purposes and is disclosed to no third party, except in respect of data that it is necessary to provide to Mountview’s e-commerce provider. Our e-commerce provider will retain some personal information so that we can access payment records in the event of queries or incomplete payment information. Any credit or debit card details given by you will not be retained in their entirety. Information will only be retained for a reasonable period and then destroyed.
  6. In no event will Mountview be liable for any damages whatsoever arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.
  7. Refunds, if applicable, will only be made to the debit/credit card used for the original transaction.
  8. You are able to request a refund up to 14 days after paying for an audition. Refunds are not available after an audition or in the event of a candidate missing an audition. If you are unable to attend an audition we will make every effort to find an alternative date. Refunds for course fees are not available after the commencement of the course.

PRIVACY POLICY

Download Privacy Policy (37KB)

RECRUITMENT SELECTION AND ADMISSIONS POLICIES

Download Recruitment, Selection and Appeals Policy (148 KB)
Download PI Recruitment, Selection and Admission Appeals and Complaints Policy 2023-24 (137 KB)

REFUND AND COMPENSATION POLICY

Download 2018/19 Refund and Compensation Policy (260 KB)
Download 2019/20 Refund and Compensation Policy (263 KB)
Download 2020/21 Refund and Compensation Policy (281 KB)
Download 2021/22 Refund and Compensation Policy (137 KB)
Download 2022/23 Refund and Compensation Policy (156 KB)
Download 23/24 Refund and Compensation Policy (152 KB)
Download 24/25 Fee, Refund and Compensation Policy (166 KB)

SAFEGUARDING POLICIES

Download Safeguarding Policy (942 KB)
Download Code of Practice Freedom of Speech and External Events (227.99 KB)

STUDENT CHARTER

Download Student Charter (375 KB)

STUDENT PROTECTION PLAN

Download the Student Protection Plan (636 KB)

STUDENT TRANSFER ARRANGEMENTS

Download Guidance on Student Transfer Arrangements (426 KB)

TICKETING TERMS AND CONDITIONS

Ticketing Terms and Conditions

TRAINING AND PERFORMANCE POLICY

Mountview Academy of Theatre Arts provides creative vocational training for actors, directors and theatre production artists. Training may involve working with a play, musical or other text that has a challenging subject matter, that questions orthodoxy or requires physical engagement or actions. Students must be prepared to engage with the material and present it in workshop and/or public performances. By accepting a place at Mountview students are confirming their acceptance of this policy.

WHISTLEBLOWING POLICY

Whistleblowing Policy (492 KB)